I am back, and here is what happened during the long pause

Dear community, dear customers,

you have probably asked yourselves why it has been so quiet here for so long. You deserve an honest answer, and here it is. First of all: I am doing well, the shop is running, and I am fully back for you as a supporter. But the road here was anything but easy, and I want to honestly explain what happened.

There are two reasons why you heard nothing from me for so long, and I want to be open about both.

The first reason is technical. Over the past weeks I completely rebuilt the administration system of the website and introduced a new admin panel. Everything was supposed to become more modern, clearer and faster. But something went wrong during the transition: Queen had no access to the new panel. No login, no activation, nothing worked. I tried to solve the problem, but it took longer than planned. And this is exactly where the second reason comes in, and it concerns me personally. I did have access to the new admin panel, but due to private circumstances I was not able to be online for a long period of time. From one day to the next I was confronted with a situation that completely turned my life upside down. For weeks I had neither a permanent roof over my head nor access to a phone or a computer, and I first had to take care of things that were more important than anything else. It took a long time until I had a fixed place again from which I could work. But I did not want to leave you in the lurch, you should know that. I simply could not, I first had to take care of my own survival.

The result was unfortunately: orders waiting for approval, messages to which you expected an answer, support requests that remained unanswered. I know how frustrating that was for you, and I want to sincerely apologize. You showed patience, and that was truly not a given during this time.

In the meantime everything has been resolved. Queen has access to the new admin panel again, and I am regularly online again. We are now working through everything that was left behind, step by step. Orders are being checked, messages are being answered, support requests are being processed. It may still take a few days until everything is really caught up, but things are visibly moving forward. So if something is still open for you, rest assured: we have not forgotten you. We are simply working through everything in order, and you will all get a reply from us.

I know that such a pause costs trust. That is why I want to honestly tell you what I take away from it: a move to new systems must not happen without safeguards. From now on we make sure that there is always a working access before we rebuild anything. And I have learned how important it is to inform you early, even when it is hard for me. Your shop should be reliable for you, every day, without exception.

Thank you for staying loyal to us. Thank you for your patience, your understanding and your trust. It means more to me than I can put into words. I am now looking ahead: orders are running, support is answering, and we are fully here for you again. If you have questions, contact us any time. I read every message and I reply as soon as possible.

Here is to a good time together,